Ever Shine — Frequently Asked Questions (FAQs)
About Ever Shine
1. What is Ever Shine?
Ever Shine is a premium Pakistani fashion brand that blends timeless heritage with modern elegance. We specialize in luxury clothing crafted from fine fabrics such as silk, offering exclusive collections for style-conscious customers worldwide.
2. Where is Ever Shine based?
Ever Shine is proudly based in Pakistan, with its flagship operations located in [Insert City]. We deliver across Pakistan and ship internationally.
3. Is Ever Shine a Pakistani fashion brand?
Yes, Ever Shine is a Pakistani brand known for its craftsmanship, cultural influence, and modern luxury approach.
4. Does Ever Shine offer luxury clothing for men, women, or both?
Ever Shine primarily focuses on women’s luxury clothing but also offers select unisex pieces for cultural and festive occasions.
5. What makes Ever Shine different from other clothing brands in Pakistan?
Our designs combine authentic heritage, premium fabrics, and modern cuts. Every item is crafted with detail, exclusivity, and luxury, making Ever Shine stand out from mass-market fashion brands.
6. Are Ever Shine products handmade or machine-made?
Many of our pieces are handcrafted with fine detailing and finishing, while others combine handwork with precision stitching for durability and luxury.
7. Does Ever Shine focus on cultural or modern fashion?
We specialize in fusing cultural craftsmanship with modern fashion trends to create outfits that shine in any setting.
8. Does Ever Shine have physical stores in Lahore, Karachi, or Islamabad?
Currently, Ever Shine operates mainly online. However, we ship nationwide to Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, and all major cities in Pakistan.
9. Can I shop Ever Shine products online from anywhere in Pakistan?
Yes, our website allows you to shop from anywhere in Pakistan. We deliver nationwide through trusted courier partners.
10. Does Ever Shine ship internationally?
Yes, we ship worldwide, including the USA, UK, Canada, UAE, Saudi Arabia, Qatar, and beyond via DHL Express.
Ordering & Payments
11. How do I place an order on the Ever Shine website?
Simply browse our collections, add your favorite items to your cart, and proceed to checkout. You can choose your preferred payment method and delivery option.
12. Do I need an account to shop at Ever Shine?
No, you can shop as a guest. However, creating an account allows you to track your orders and receive exclusive offers.
13. Does Ever Shine accept Cash on Delivery (COD) in Pakistan?
Yes, Cash on Delivery (COD) is available for orders across Pakistan.
14. What payment methods are available for international customers?
International customers can pay securely via credit/debit cards or PayPal (where available).
15. Is my payment secure when shopping online at Ever Shine?
Yes, all payments are processed through secure, encrypted payment gateways to protect your information.
16. Can I change my order after it has been placed?
Orders can be modified only if they haven’t been processed. Contact our customer care team immediately at +92 348 5494647.
17. How can I track my Ever Shine order?
Once shipped, you will receive a tracking link via email or SMS to monitor your order status.
18. What happens if my payment fails?
If your payment fails, try again using a different method or contact our support team for assistance.
19. Can I pre-order an item at Ever Shine?
Yes, pre-orders are available for selected limited-edition items. Details will be mentioned on the product page.
20. Does Ever Shine offer gift cards or vouchers?
Yes, we offer digital gift cards and store vouchers, perfect for sharing Ever Shine elegance with loved ones.
Delivery & Shipping
21. What is Ever Shine’s standard delivery time within Pakistan?
Delivery within Pakistan usually takes 6–14 working days.
22. How much does shipping cost in Pakistan?
Shipping charges vary based on your location. Exact costs are displayed at checkout.
23. Does Ever Shine offer free delivery in Pakistan?
From time to time, we offer free shipping promotions. Otherwise, delivery charges apply as per your location.
24. How long does international shipping take?
International shipping via DHL Express typically takes 7–14 business days, depending on your destination.
25. Which courier services does Ever Shine use in Pakistan?
We partner with Leopards, TCS, and Call Courier for safe and timely delivery.
26. Does Ever Shine ship to the USA, UK, Canada, and the Middle East?
Yes, we ship worldwide, including the USA, UK, Canada, UAE, Saudi Arabia, and Qatar.
27. Are customs duties or VAT included in international orders?
No, customers are responsible for any customs duties, VAT, or import taxes in their country.
28. How can I calculate DHL shipping charges for my country?
Shipping costs are automatically calculated at checkout based on DHL’s rates.
29. Can I request express delivery in Pakistan?
Yes, for urgent orders, you may request express shipping by contacting our customer care team. Additional charges may apply.
30. Does Ever Shine deliver to remote areas and villages?
Yes, we deliver nationwide across Pakistan, including remote towns and villages, subject to courier coverage.
Refunds, Exchanges & Returns
31. What is Ever Shine’s return policy in Pakistan?
We offer returns only on faulty or defective items. A claim must be raised within 7 days of delivery.
32. Can I return a product if I don’t like it?
No, items cannot be returned due to change of mind, size issues, or personal preference.
33. What items are eligible for exchange at Ever Shine?
Exchanges are only allowed for faulty products and are subject to availability.
34. How do I request a refund for a faulty product?
Send photos or videos of the defect to our customer care team via WhatsApp at +92 348 5494647.
35. Are sale items eligible for exchange or refund?
No, sale items are not eligible for return or exchange unless found defective.
36. Can I exchange my product for a different size or color?
Exchanges are available only for faulty products. Size or color changes are not supported.
37. What should I do if I receive the wrong item?
Contact our customer care team within 24 hours with your order number and product details.
38. How do I report a missing item from my order?
You must report missing items within 24 hours of delivery with supporting photos/video.
39. How are refunds processed for Cash on Delivery orders?
Refunds for COD orders are issued as store credit (voucher code) only.
40. Are international customers eligible for returns and refunds?
International customers may receive store credit or a refund for defective products. They are not required to return the item.
Products & Sizing
41. What fabrics does Ever Shine use?
We use premium fabrics such as silk, chiffon, cotton blends, and luxury weaves.
42. Does Ever Shine specialize in silk clothing?
Yes, silk is a signature fabric at Ever Shine, known for its timeless shine and elegance.
43. Are Ever Shine outfits suitable for weddings and cultural events?
Absolutely. Our collections are designed for weddings, festive occasions, and cultural celebrations.
44. Does Ever Shine follow international size charts?
Yes, our size guide aligns with international standards to help customers worldwide find the perfect fit.
45. How do I choose the right size for Ever Shine clothing?
Refer to our detailed size chart available on each product page before placing an order.
46. Does Ever Shine offer custom tailoring?
Currently, we do not offer custom tailoring, but select items may allow alterations at your own discretion.
47. Are Ever Shine products limited edition?
Yes, many collections are released in limited quantities to maintain exclusivity.
48. How should I care for Ever Shine silk clothing?
We recommend dry cleaning only for silk products to maintain shine and quality.
49. Are Ever Shine products sustainable or eco-friendly?
Ever Shine is committed to responsible sourcing and ethical fashion practices.
50. Does Ever Shine restock sold-out items?
Some designs may be restocked, while limited editions are not reproduced. Sign up for restock alerts to stay updated.
